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Communication company Nuance launched a new personal assistant SDK this morning, called “Nina”. Nina has a focus on customer service, and it can be embedded in any iOS or Android app to provide a way for the customer to speak commands. Calling itself “a major competitive differentiator,” Nina understands who is speaking along with any rattled off commands. As you can see in the demo video below, a user can ask more personal questions, like banking- and insurance-related inquiries, without needing to enter a password. Nina simply picks up and identifies the user’s voice.
Dec 24, 2018 If you never want to touch your keyboard or mouse again, Dragon by Nuance is the voice dictation software for you. With a variety of software packages and mobile apps for different use cases (Dragon Legal, Dragon Medical, Dragon Professional), Dragon can handle specialized industry vocabulary, and it comes with excellent features, such as the ability to transcribe text from an audio file you.
Nina uses the same Nuance-backend speech recognition powering Apple’s voice personal assistant Siri that is available on the iPhone 4S and the new iPad (iOS 6 beta). Siri currently does not have the option to be embedded in apps, and it really only focuses on offering services from Apple’s built-in apps like Calendar, Messages, and Phone, whereas Nina is found inside the app.
Nuance Nina is available to developers in the United States, United Kingdom, and in Australian English, with additional language plans setup for later this year. Nina will first launch in the USAA app, which currently makes banking easier for members of the military and their families, through a pilot sometime this month. An official version featuring Nina will be announced early next year.
Nuance is the tech behind a slew of communication services over the years, offering apps like Dragon Express for Mac and Dragon Dictate, and there were rumors at one point last year that Apple was going to buy Nuance. However, that day never came. At any rate, Nina looks like a great tool for customer service apps. Developers can get more information here, when it is released. [Nuance]
Press release: Nuance Communications, Inc. (NASDAQ: NUAN) today introduced Nina, the virtual assistant for mobile customer service apps. With Nina, companies can quickly add speech-based virtual assistant capabilities to their existing iOS and Android mobile apps, greatly enhancing the self-service experience for their customers. Nina combines Nuance speech recognition, Text-to-Speech (TTS), voice biometrics, and Natural Language Understanding (NLU) technology hosted in the cloud to deliver an interactive user experience that not only understands what is said, but also can identify who is saying it.
Nuance also announced that USAA, a leading financial services provider that serves members of the U.S. military, veterans and their families, has adopted the virtual assistant for use within its popular mobile app. A pilot is planned for August and the functionality will launch to all USAA members early next year.
“USAA’s innovative solutions are designed to make life easier for our highly mobile military service members, and increasingly for all members who now expect to get things done when, where and how they want.” said Neff Hudson, assistant vice president of emerging channels for USAA. “We believe that the virtual assistant has tremendous potential to make it simpler, faster and more satisfying for our members to manage their financial affairs on their mobile devices.”
Nina is significant because it is the first virtual assistant customer service app to incorporate both speech recognition and voice biometrics into a single integrated solution. Nina is also the first solution that provides an open software development kit (SDK) to support the rapid integration of virtual assistant capabilities into existing mobile applications. In addition, Nina is the first to allow organizations to brand their own virtual assistant persona, including the visual appearance and implementation of optional custom TTS voices.
“Nina is a watershed innovation for the automated customer service industry, not only because it brings the virtual assistant directly into an app, but because it raises the bar through its level of interactive dialog and language understanding,” said Robert Weideman, executive vice president and general manager of the Nuance Enterprise Division. “Nina provides our customers a major competitive differentiator by enabling more successful self-service through their mobile apps. We are especially pleased to further our partnership with USAA, a company known for its innovation and approach to delivering a premier mobile customer service experience to its members.”
The Nina Virtual Assistant for customer service is comprised of:
- Nina Virtual Assistant Persona: Nina is a pre-made virtual assistant persona, which developers can leverage for their app, or use the available source code to quickly create a custom persona, including changing visual persona elements such as being awake, asleep, listening, processing, or answering a request. Nina also includes a range of existing Nuance text-to-speech voices, and Nuance can develop a custom TTS voice for an optional development fee.
- Nina Virtual Assistant SDK: To enable the rapid integration of virtual assistant capabilities into mobile apps for Apple iOS and Android, the Nina Virtual Assistant SDK has three components:Nina Virtual Assistant Cloud: The power and intelligence of Nina, including Nuance’s industry-leading speech recognition, TTS, NLU, interactive dialog management and voice biometrics services, is delivered through Nuance’s hosted platform, Nuance On Demand.
- Nina Core APIs – Binary APIs that provide access to the core cloud services, such as speech recognition, text to speech and NLU. This provides the most control and customization possible to the mobile app developer.
- Nina Virtual Assistant APIs – Source APIs that provide mobile app developers with access to customize the persona, as well as providing control of all modes of input, including speech recognition, text to speech and touch dialogs.
- Nina Reference Designs – Source code of Nina Virtual Assistant apps and functions, including the Nina Banking Assistant, deliver pre-designed templates and tasks for store location, bill pay, account information and over 200 other banking related queries. Developers will be able to leverage the reference designs to rapidly develop their own virtual assistant capabilities for travel, insurance, retail, government and more.
Availability
The Nina Virtual Assistant SDK and cloud service is available now from Nuance in US, UK and Australian English, with additional languages to be made available later this year. Nuance provides professional services in support of Nina and virtual assistant implementations.
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macOS Catalina introduces Voice Control, a new way to fully control your Mac entirely with your voice. Voice Control uses the Siri speech-recognition engine to improve on the Enhanced Dictation feature available in earlier versions of macOS.1
How to turn on Voice Control
After upgrading to macOS Catalina, follow these steps to turn on Voice Control:
- Choose Apple menu > System Preferences, then click Accessibility.
- Click Voice Control in the sidebar.
- Select Enable Voice Control. When you turn on Voice Control for the first time, your Mac completes a one-time download from Apple.2
Voice Control preferences
When Voice Control is enabled, you see an onscreen microphone representing the mic selected in Voice Control preferences.
To pause Voice Control and stop it from from listening, say ”Go to sleep” or click Sleep. To resume Voice Control, say or click ”Wake up.”
How to use Voice Control
Get to know Voice Control by reviewing the list of voice commands available to you: Say “Show commands” or ”Show me what I can say.” The list varies based on context, and you may discover variations not listed. To make it easier to know whether Voice Control heard your phrase as a command, you can select ”Play sound when command is recognized” in Voice Control preferences.
Basic navigation
Voice Control recognizes the names of many apps, labels, controls, and other onscreen items, so you can navigate by combining those names with certain commands. Here are some examples:
- Open Pages: ”Open Pages.” Then create a new document: ”Click New Document.” Then choose one of the letter templates: 'Click Letter. Click Classic Letter.” Then save your document: ”Save document.”
- Start a new message in Mail: ”Click New Message.” Then address it: ”John Appleseed.”
- Turn on Dark Mode: ”Open System Preferences. Click General. Click Dark.” Then quit System Preferences: ”Quit System Preferences” or ”Close window.”
- Restart your Mac: ”Click Apple menu. Click Restart” (or use the number overlay and say ”Click 8”).
You can also create your own voice commands.
Number overlays
Use number overlays to quickly interact with parts of the screen that Voice Control recognizes as clickable, such as menus, checkboxes, and buttons. To turn on number overlays, say ”Show numbers.” Then just say a number to click it.
Number overlays make it easy to interact with complex interfaces, such as web pages. For example, in your web browser you could say ”Search for Apple stores near me.” Then use the number overlay to choose one of the results: ”Show numbers. Click 64.” (If the name of the link is unique, you might also be able to click it without overlays by saying ”Click” and the name of the link.)
Voice Control automatically shows numbers in menus and wherever you need to distinguish between items that have the same name.
Grid overlays
Use grid overlays to interact with parts of the screen that don't have a control, or that Voice Control doesn't recognize as clickable.
Say “Show grid” to show a numbered grid on your screen, or ”Show window grid” to limit the grid to the active window. Say a grid number to subdivide that area of the grid, and repeat as needed to continue refining your selection.
To click the item behind a grid number, say ”Click” and the number. Or say ”Zoom” and the number to zoom in on that area of the grid, then automatically hide the grid. You can also use grid numbers to drag a selected item from one area of the grid to another: ”Drag 3 to 14.”
To hide grid numbers, say ”Hide numbers.” To hide both numbers and grid, say ”Hide grid.”
Dictation
When the cursor is in a document, email message, text message, or other text field, you can dictate continuously. Dictation converts your spoken words into text.
- To enter a punctuation mark, symbol, or emoji, just speak its name, such as ”question mark” or ”percent sign” or ”happy emoji.” These may vary by language or dialect.
- To move around and select text, you can use commands like ”Move up two sentences” or ”Move forward one paragraph” or ”Select previous word” or ”Select next paragraph.”
- To format text, try ”Bold that” or ”Capitalize that,” for example. Say ”numeral” to format your next phrase as a number.
- To delete text, you can choose from many delete commands. For example, say “delete that” and Voice Control knows to delete what you just typed. Or say ”Delete all” to delete everything and start over.
Mac Apps Like Dragon Speech Video
Voice Control understands contextual cues, so you can seamlessly transition between text dictation and commands. For example, to dictate and then send a birthday greeting in Messages, you could say ”Happy Birthday. Click Send.” Or to replace a phrase, say ”Replace I’m almost there with I just arrived.”
You can also create your own vocabulary for use with dictation.
Create your own voice commands and vocabulary
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Create your own voice commands
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- Open Voice Control preferences, such as by saying ”Open Voice Control preferences.”
- Click Commands or say ”Click Commands.” The complete list of all commands opens.
- To add a new command, click the add button (+) or say ”Click add.” Then configure these options to define the command:
- When I say: Enter the word or phrase that you want to be able to speak to perform the action.
- While using: Choose whether your Mac performs the action only when you're using a particular app.
- Perform: Choose the action to perform. You can open a Finder item, open a URL, paste text, paste data from the clipboard, press a keyboard shortcut, select a menu item, or run an Automator workflow.
- Use the checkboxes to turn commands on or off. You can also select a command to find out whether other phrases work with that command. For example, “Undo that” works with several phrases, including “Undo this” and “Scratch that.”
To quickly add a new command, you can say ”Make this speakable.” Voice Control will help you configure the new command based on the context. For example, if you speak this command while a menu item is selected, Voice Control helps you make a command for choosing that menu item.
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Create your own dictation vocabulary
- Open Voice Control preferences, such as by saying ”Open Voice Control preferences.”
- Click Vocabulary, or say ”Click Vocabulary.”
- Click the add button (+) or say ”Click add.”
- Type a new word or phrase as you want it to be entered when spoken.
Learn more
- For the best performance when using Voice Control with a Mac notebook computer and an external display, keep your notebook lid open or use an external microphone.
- All audio processing for Voice Control happens on your device, so your personal data is always kept private.
- Use Voice Control on your iPhone or iPod touch.
- Learn more about accessibility features in Apple products.
1. Voice Control uses the Siri speech-recognition engine for U.S. English only. Other languages and dialects use the speech-recognition engine previously available with Enhanced Dictation.
2. If you're on a business or school network that uses a proxy server, Voice Control might not be able to download. Have your network administrator refer to the network ports used by Apple software products.